Comcast bugs BYO modem user with web browser pop-ups suggesting an update

Comcast’s heart is apparently into the right spot, however the execution is irksome.

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Comcast’s online sites has a poor practice of interrupting invasive pop-up windows to your web browsing. We’ve already seen the company ads that are injecting general public Wi-Fi hotspots, in addition to notices about prospective copyright violations. Now it seems some Comcast customers who purchase their very own networking equipment are seeing pop-ups asking them to update their cable modems.

One Comcast consumer, whom went because of the pseudonym BB, delivered the offending pop-up to Consumerist. “Our documents suggest that the cable modem, that you presently utilize. might not be in a position to get the complete advantages of your Xfinity Web solution,” the reads that are pop-up.

BB told the buyer advocacy web site that the pop-ups started after many letters and telephone calls BB that is also encouraging to their modem. The situation from BB’s viewpoint is that their modem works fine in which he hasn’t noticed any downgrading inside the speed due to the older gear. BB, a computer software developer, does lease his modem n’t from Comcast, but owns their gear. Lots of people decide to do that once the modems provided for free or via rent from online sites providers (ISPs) are usually lower quality.

Consumerist’s headline when it comes to tale implies that Comcast is simply thinking about upselling modems that are new but that doesn’t appear most most most likely.

A Comcast agent told PCWorld that these pop-ups along with other notifications are to assist clients re solve safety and gratification problems. Older routers which are no longer getting safety updates and bug fixes could become a protection risk. The Comcast representative additionally remarked that clients whom lease modems through the business get an equivalent notification procedure for updating hardware that is outdated.

That appears reasonable enough, nevertheless when BB known as a Comcast agent there clearly was no reference to any technical particulars regarding why the modem must be changed. The sole message had been that BB might not be making the most of their current modem to his Internet connection.

The effect on you in the home: This seems nearly the same as a situation of overzealousness in the element of Comcast—an trait that is infamous the business. But viewing this being a campaign that is strategic of to earn significantly more money is a stretch. First, alerting clients to equipment that is aging a reasonable strategy for just about any client service-based business—although the pop-ups are, as BB stated, “a action too much.” 2nd, Comcast’s pop-up notice doesn’t link to an organization retail outfit to purchase a fresh modem but an Amazon Associates shop. Comcast is definitely making profits from items purchased here, nevertheless the big winner for the reason that deal is Amazon, maybe maybe not Comcast. And anybody who desires to cut Comcast out from the deal totally can purchase a modem from Comcast’s suggested range of routers at any electronic devices store.

Can’t shut them off

The greatest offense listed here isn’t the upgrade push, but which you can’t shut from the pop-ups asking you to receive a fresh modem.

In the event that you airg login run into this matter, you may well be in a position to stop the pop-ups by linking via a protected HTTPS link with every website that supports it. This is why it harder for the ISP to inject things to your internet browsing. The Electronic Frontier Foundation’s HTTPS every-where browser add-on can automate connecting via HTTPS for you personally.

Having said that, it is undoubtedly unpleasant that the pop-ups continually bug you and need a workaround in order to prevent them. But simply how frequently these pop-ups happen is ambiguous. The Comcast representative we talked to said you can find a number that is limited of but couldn’t verify exactly what the restriction had been. We aspire to hear right straight back on that.

Comcast additionally appears reluctant allowing clients to opt-out of those types of notices given that they are a safety problem.

While BB as well as other Comcast customers might have no technical explanation to switch modems right now, that will improvement in the coming years. In August, Comcast unveiled intends to utilize the DOCSIS 3.1 cable modem standard which makes speeds that are 1-gigabit over current cable sites. But to make use of those upgraded speeds you may need a new DOCSIS modem that is 3.1-compatible. Meaning another day at your electronics that are local or Comcast’s Amazon Associates shop.

Ian can be a separate author based in Israel who’s got never met a technology topic he don’t like. He mainly covers Windows, Computer and video gaming equipment, video clip and music services that are streaming social support systems, and browsers. As he’s maybe not since the news he is focusing on how-to strategies for Computer users, or tuning his eGPU setup.

Comcast bugs BYO modem user with web browser pop-ups suggesting an update

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